According to Viettel, as new technology emerges, it’s is important to instruct customers to comprehend the information and use the service properly. Deployed 4G in 6 foreign markets for Viettel sub-brands, the operator have qualified to prepare thoroughly for Vietnam market. Before officially launching, a series of service guiding video clips were released to equip the basic knowledge about 4G technology for customers.

Additionally, Viettel also deployed a number of channels to support customer using 4G services, such as free call to customer care center 18008098, website (https://vietteltelecom.vn/4gviettel), Viettel Telecom fanpage, social network for customer care, MyViettel application...

Viettel has launched a new customer support channel through video calls

Recently, Viettel has launched the customer service over video call to support mobile subscribers who registered 4G data package. In the early stages, the calling and data costs are completely free for customers when connecting to Viettel video call center.

Viettel said that with the features of video call, online chat, schedule callback function, customers now have a new interactive channel for inquiries, questions and receive friendly and friendly support about the products and services of Viettel. For customer support via video call, customers registered 4G data package just need to install MyViettel application or access website http://vietteltelecom.vn by computer with a camera and earphones with microphone.

With a variety of support channels, depending on the conditions and needs, customers can choose the appropriate form of interaction with the network for full and timely information.

Viettel International