What is self-care?

With the desire to bring customers the best service, Viettel Self-care is designed to keep Mobile Operators with the trend, a wide range of built-in features which moves the self-care from silo interaction to social engagement, enriching the customer care practices for Mobile Operators and give end-users a great experience when using the service.

Customers know what they need - let them help themselves

Self-care is a native cross mobile application platform which in capable connecting customers to the mobile operator from anywhere and at anytime. It’s Features are very wide from Internet quota status to remaining balance or balance top up. The user interface can be customized easily follow your needs and the application can works well on most operating systems.

With this such platform, mobile Operators can boost revenues significantly meanwhile providing customers a new experience serving themselves whatever they want.

Overview Introduction:

KEY FEATURES:

- Login or Register with various options

- Online billing, top-ups and payments

- Access to data and account usage

- Offer a wide range of Package selection to your end subscriber such as voucher, gifts

- Multi notification Channels including SMS, WAP Email and push notification

- Leverage mobile operator’s promotions with a list of available promos while recommending most relevant promo to subscribers.

BENEFITS FOR SERVICE PROVIDER:

- Multiple Payment Options, integration with payment gateways or local airtime

- New sales and marketing channels

- Lower cost for customer care

- Increase ARPU (Voice & SMS)

- Reduce CHURN rate (Retention & Customer Loyalty)

- Deep trend reporting and analytics

- Monetize the platform with no CAPEX/OPEX required.

BENEFITS FOR SUBSCRIBERS:

- Increased customer satisfaction – more convenient, “always-on” communication channel

- Automated and Fast Customer Care response

- Keep updated with latest operators offers and promotions

- Utilize Social media channel

- Installment and micro-payment facilities

- Provide history of subscriber’s transactions

Viettel Telecom provides innovative telecommunication services in Vietnam and has expanded its business to 9 markets across Asia, Africa and Latin America serving over 180 million subscribers. Viettel’s integrated solutions ensure service subscribers’ satisfaction meanwhile boosting mobile operator’s revenue with proven track record of success. Currently, the product has been deployed at Viettel Telecom, in the near future, this service will be available in Viettel’s 9 foreign markets. To discover a large number of our platforms and solutions, please visit ICT-Solutions.

Viettel International